Change Management

There may not be a more overused and misunderstood label in the consulting field - so broadly defined by some as to be meaningless and so narrowly defined by others as to be useless. Change management is, in fact, three very distinct services: (1) An overall enterprise architecture that defines the change and lays out a roadmap to move from point A to point B, (2) A set of tools, methods and processes used by change leaders to facilitate the change, and (3) A dynamic implementation process that includes, communication, training and survey methodology. Change management is a capability that every dynamic organization needs. Though some organizations have developed this capability out of the necessary learning that occurs over multiple changes, most organizations handle change very poorly.